SHOW OFF YOUR NAA MEMBERSHIP/DESIGNATION
All NAA members and designates are encouraged to use NAA’s Member and designation logo(s), where applicable. Logos may be used on your organization’s website, communication materials, personal stationery and business cards.
Visit the link www.naahq.org/Logos to download the NAA member logo. You must be a current member of NAA to access and use the logos. An NAA login is required to view this information and details for how the logo(s) should be used are also outlined.
For NAAEI designation logos, contact Julia Niel at Julia@naahq.org or 703-797-0612.
NAAEI OFFERS EDUCATIONAL WEBINAR SERIES
The NAA Education Institute is offering several educational webinars on the NAA website. Industry experts and NAA members will facilitate the presentations.
The webinars include Ten Techniques for Effective Negotiation (Oct. 6), Maximizing the Value of Monthly Resident Surveys (Oct. 20) and What Every Apartment Owner Needs to Know About Asset Protection (Nov. 2).
Each webinar provides viewers with copies of PowerPoint presentations, handouts with key information and a chance to ask the experts questions. Webinars are priced at $29 for NAA members and $39 for non-members. Visit www.naahq.org
THIRD THURSDAY MAINTENANCE TRAINING
T.T.M.T. is being introduced beginning September 2011 as a way to educate the members of the WPAA on maintenance issues.
Click here for more information.
Click here for more information and registration.
NATIONALLY RECOGNIZED EDUCATION DESIGNATION PROGRAMS
The purpose of the Western Pennsylvania Apartment Association is to promote professional growth within the multi-family housing industry by encouraging professional development of our members, by offering diverse networking opportunities and exemplary educational programs, and to provide public information on legislative issues that affect our industry. CAM and NALP courses are available online through the NAA website.
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OTHER NON-DESIGNATION TRAINING PROGRAMS
NAA encourages its affiliates to offer our nationally recognized education designation programs. NAA affiliates can offer certification programs for leasing consultants, onsite managers, maintenance professionals, multi-site supervisors and industry suppliers. Independent Owners can also take advantage of training designed specifically for their needs. Designates are encouraged to use the logo's associated with each program to identify themselves as industry professionals.
NAA continuously revises and updates course materials to reflect changes in the government and the housing industry. A detailed notebook of information on how to offer an NAA education designation course is available through the NM Education Department.
NAA charges application, text book, and exam for students participating in any NAA Education Designation program conducted by your local affiliate. The affiliate pays NM small set fees, and then sets its own rates, for participants in the courses. Designates must take continuing education courses and pay certification dues to NM to maintain their designation. Offering NAA Education Designation programs provides an extraordinary source of revenue for local affiliates and a valuable benefit to owner and product service members.
NATIONAL APARTMENT LEASING PROFESSIONAL (NALP)
Earn Recognition as an Industry Professional
Increase your effectiveness by enhancing your knowledge of the multifamily industry and the career you have chosen. The NALP (National Apartment Leasing Professional) curriculum is focused on the needs of the property leasing consultant and the contribution this professional makes to the successful property.
In class, you will gain a new understanding of the many roles you serve to support the management function at your property. At the same time, you will have a new opportunity to share your experiences with other dedicated peers, establishing valuable contacts for the future and increasing your own experience level.
Make a Difference
Your enrollment will enhance and advance your own career by demonstrating your commitment to education and higher standards of excellence. All this at the same time you build partnerships and network on group activities and assignments. The program is ideal for all leasing professionals who seek a refresher on leasing techniques or who have recently joined the industry and want to learn more while acquiring their experience.
Curriculum
The NALP course requires attendance at all seven programs. In addition, a presentation of a Market Survey is required. Required programs are:
- Keys to Success
- Leasing and the Internet
- Leasing Demonstrations & Resolving Objections
- Legal Aspects
- Rental Policies and Procedures
- Telephone Presentations
- The Leasing Interview & Qualifying Residents
- Market Survey Presentation
Courses are offered at local and state affiliates and may be taken in any order so long as they are completed within the candidacy period.
Candidacy
Candidacy requirements include completion of the NALP Curriculum and fulfillment of experience requirements. The candidate has one year to complete the program. To receive the designation, the candidate must have six months of apartment industry experience.
Learn more about the industry you apartment industry you love! The designation is renewable each year with the submission of three continuing education credits (CEC's) and renewal dues. Don't wait another minute! Take this valuable step towards your future today! "Training for the NALP truly covered the basic knowledge and skills needed for a leasing professional ~ Kim Kojak, NALP and 2002 Paragon Award Winner.The National Apartment Association and sponsor apartments.com have teamed up to produce this extraordinary training tool. Check with the NAA for schedules and programs in your area. We're happy to assist you with any concerns or questions you may have. We want you to be successful!
More Information
Searching for current NALP programs in your area? To get more designation information and course listings, vist www.singlemostimportantthing.com and stayed informed!
CERTIFIED APARTMENT MANAGER (CAM)
60 hours of training for Leasing Consultants and Assistant Managers preparing for a promotion, particularly managers who are new to the industry or managers who want a comprehensive refresher course. The CAM course was completely rewritten in 2001 and updated in 2006.
Earn Recognition as an Industry Professional
Increase your effectiveness by enhancing your knowledge of the multi-family industry and the career you have chosen. The CAM (Certified Apartment Manager) curriculum is designed to maximize the experience of the on-site professional and clear the path for growth and recognition. In class, you will gain a new understanding of the challenges you frequently face. At the same time, you will have a new opportunity to share your experiences as a multifamily industry professional with other dedicated peers, establishing valuable contacts for the future and increasing your own experience level.
Make a Difference
Your enrollment will enhance and advance your own career by demonstrating your commitment to education and higher standards of excellence. All this at the same time you build partnerships and network on group activities and assignments.
Curriculum
The CAM course requires attendance at all nine programs. In addition, a comprehensive Apartment Community Analysis is required.
Class modules include...
- Management For Residential Issues
- Community Analysis
- Risk Management
- Financial Management
- Fair Housing
- Human Resource Management
- Marketing
- Legal Responsibilities
- Property Maintenance for Managers
Candidacy
Candidacy requirements include completion of the CAM Curriculum, the Community Analysis, and fulfillment of experience requirements. The candidate has two years to complete the program. In addition, the candidate must have one year of experience in the industry.
Learn more about the industry you love! Please check the WPAA calendar on this website to view course offerings and registration deadlines.
Registration
Please download a registration form, complete and fax your reservation to: 724-371-0741. If you need additional information, please call: 412-288-9780.
Click here to download a generic education REGISTRATION FORM.
The designation is renewable each year with the submission of six continuing education credits (CEC's) and renewal dues. Don't wait another minute! Take this valuable step towards your future today!
The National Apartment Association and sponsor RealPage, inc. Have teamed up to produce this extraordinary training tool. Check with the NAA for schedules and programs in your area. We'll be happy to assist you with any concerns or questions you may have. We want you to be successful.
More Information
Searching for current CAM programs in your area? To get more designation information and course listings, vist www.singlemostimportantthing.com and stayed informed!
CERTIFIED APARTMENT MAINTENANCE TECHNICIAN (CAMT)
Maintenance Technicians are often one of the first points of contact for prospective residents and the most frequent staff contact for residents. The award winning CAMT program was created for all service team members including grounds keepers and housekeepers who would like to move into apartment maintenance or for new maintenance technicians. The 93-hour, hands-on CAMT course was developed in 2000 and includes:
- Overview of Apartment Community Maintenance Personal and Property Safety
- Putting the Fair in Fair Housing
- Customer Service: People Maintenance
- Customer Service: Making a Lasting Impression
- Basic Electric Repairs and Replacements
- Basic Plumbing Repairs and Replacements
- Appliance Introduction and Preventive Maintenance
- HVAC Introduction and Preventive Maintenance
More Information
Searching for current CAMT programs in your area? To get more designation information and course listings, vist www.singlemostimportantthing.com and stayed informed!
CERTIFIED APARTMENT PROPERTY SUPERVISOR (CAPS)
The CAPS curriculum was entirely redesigned in 2001. The new CAPS course is focused on the needs of the multi-property supervisor who reports to one or more owners and may have a portfolio of communities in more than one state. The 50-hour course includes:
- Human Resource Management
- Financial Management
- Legal Responsibilities
- Property Evaluation, Acquisition and Renovation
- Property Maintenance
- Marketing
- Risk Management
- Adding Value with Technology
More Information
Searching for current CAPS programs in your area? To get more designation information and course listings, vist www.singlemostimportantthing.com and stayed informed!
CERTIFIED APARTMENT SUPPLIER (CAS)
Created to enhance the relationship between suppliers and their customers. Suppliers learn the role and responsibilities of the apartment manager and how to build stronger partnerships. The required programs for CAS students are:
- CAM Marketing
- CAM Risk Management
- CAM Financial Management
CAS students also select one elective program from the remaining CAM classes including:
- Management of Residential Issues
- Human Resource Management
- Property Maintenance for Managers
- Legal Responsibilities Fair Housing
More Information
Searching for current CAS programs in your area? To get more designation information and course listings, vist www.singlemostimportantthing.com and stayed informed!
OTHER NON-DESIGNATION TRAINING PROGRAMS
Rental Owners Course (ROC)
Independent Rental Owners have their own unique set of property management concerns. NM responds to those needs with the Rental Owners (ROC). In 18 hours of training, participants will cover:
- Rent Collection
- Resident Screening
- Legal Issues
- Financial Management
An IROC manual is available to assist affiliates in putting on the ROC course.
Mold and the Multi-family Industry
The presence of mold has shut down entire communities. The Today Show has highlighted it as a growing issue and even Erin Brockovich has become an authority on the affects of mold. To respond to a growing need for more training, the NAA Education Foundation has created a video that addresses potential health effects associated with unchecked mold growth, how to prevent mold growth or deal with it once it is present, advice for staff on dealing with resident concerns and much more. Materials are available in the members only section of the NAA website, www.naahq.org.
Online Education
Fair Housing: an online education program allows you to receive education when time constraints and distance prohibits participation in classroom-based programs. This online program is available at www.naahq.org. NAA will assist with developing affiliate blind links to get online education.
