NAA Announces $500,000 Investment in NAA Education
Institute by Archstone-Smith
Alexandria, VA, Aug. 2, 2005 — The National Apartment Association Education Institute (NAAEI) announced that Archstone-Smith, one of the nationís largest apartment companies, has agreed to make a contribution of $500,000 to NAAEIís ìInvesting in Our Professionî campaign over the next five years. Please download more information through one of these links. Click here for Word .doc or click here for .pdf file.
Nationally Recognized
Education Designation Programs
- National Apartment Leasing Professional (NALP)
- Apartment Manager (CAM)
- Certified Apartment Maintenance Technician (CAMT)
- Certified Apartment Maintenance Technician II (CAMT II)
- Certified Apartment Property Supervisor (CAPS)
- Certified Apartment Supplier (CAS)
Other Non-designation Training Programs
NAA encourages its affiliates to
offer our nationally recognized education designation programs. NAA affiliates
can offer certification programs
for leasing consultants, onsite managers, maintenance professionals,
multi-site supervisors and industry suppliers. Independent Owners can
also take advantage of training designed specifically for their needs.
Designates are encouraged to use the logo's associated with each program
to identify themselves as industry professionals.
NAA continuously revises and updates course materials to reflect changes
in the government and the housing industry.
A detailed notebook of information
on how to offer an NAA education designation course is available through
the NM Education Department.
NAA charges application, text book, and exam for students participating
in any NAA Education Designation program conducted by your local affiliate.
The affiliate pays NM small set fees, and then sets its own rates, for
participants in the courses. Designates must take continuing education
courses and pay certification dues to NM to maintain their designation.
Offering NAA Education Designation programs provides an extraordinary
source of revenue for local affiliates and a valuable benefit to owner
and product service members.
Back to top
National Apartment Leasing Professional (NALP)
Earn recognition as an Industry Professional
Increase your effectiveness by enhancing your knowledge of the multifamily industry and the career you have chosen. The NALP (National Apartment Leasing Professional) curriculum is focused on the needs of the property leasing consultant and the contribution this professional makes to the successful property.
In class, you will gain a new understanding of the many roles you serve to support the management function at your property. At the same time, you will have a new opportunity to share your experiences with other dedicated peers, establishing valuable contacts for the future and increasing your own experience level.
Make a Difference
Your enrollment will enhance and advance your own career by demonstrating your commitment to education and higher standards of excellence. All this at the same time you build partnerships and network on group activities and assignments. The program is ideal for all leasing professionals who seek a refresher on leasing techniques or who have recently joined the industry and want to learn more while acquiring their experience.
CURRICULUM
The NALP course requires attendance at all seven programs. In addition, a presentation of a Market Survey is required. Required programs are:
- Keys to Success
- Leasing and the Internet
- Leasing Demonstrations & Resolving Objections
- Legal Aspects
- Rental Policies and Procedures
- Telephone Presentations
- The Leasing Interview & Qualifying Residents
Courses are offered at local and state affiliates and may
be taken in any order so long as they are completed within the candidacy
period.
CANDIDACY
Candidacy requirements include completion of the NALP Curriculum
and fulfillment of experience requirements. The candidate has
one year
to complete the
program. To receive the designation, the candidate must have
six months of apartment
industry experience.
Learn more about the industry you apartment industry you love!
The designation is renewable each year with the submission of
three continuing education credits (CEC's) and renewal dues.
Don't wait another minute! Take this valuable step towards your
future today! "Training
for the NALP truly covered the basic knowledge and skills needed for a leasing
professional ~ Kim Kojak, NALP and 2002 Paragon Award Winner.The National
Apartment Association and sponsor apartments.com have teamed up to produce
this extraordinary training tool. Check with the NAA for schedules and programs
in your area. We're happy to assist you with any concerns or questions you
may have. We want you to be successful!
Back to top
Certified Apartment Manager (CAM)
60 hours of training for Leasing Consultants and Assistant
Managers preparing for a promotion, particularly managers
who are new to the industry or managers who want a comprehensive refresher
course. The CAM course was completely rewritten in 2001 and updated in
2006.
Earn Recognition as an Industry Professional
Increase your effectiveness by enhancing your knowledge of the
multi-family industry and the career you have chosen. The
CAM (Certified Apartment Manager) curriculum is designed to maximize the experience
of the on-site professional and clear the path for growth and recognition. In class, you will gain a new understanding of the challenges you frequently face. At the same time,
you will have a new opportunity to share your experiences
as a multifamily industry professional with other dedicated
peers, establishing valuable contacts for the future and increasing your own experience level.
Make a Difference
Your enrollment will enhance and advance your own career by demonstrating your commitment to education and higher standards of excellence. All this at the same time you build partnerships and network on group activities and assignments.
CURRICULUM
The CAM course requires attendance at all nine programs. In addition, a comprehensive Apartment Community Analysis is required.
Class modules include...
(1) Management For Residential Issues
(2) Community Analysis
(3) Risk Management
(4) Adding Value with Technology
(5) Finance
(6) Fair Housing
(7) Human Resource Management
(8) Marketing
(9) Legal Responsibilities
(10) Property Maintenance
Candidacy requirements include completion of the CAM Curriculum, the Community Analysis, and fulfillment of experience requirements. The candidate has two years to complete the program. In addition, the candidate must have one year of experience in the industry.
Learn more about the industry you love!
Please check the WPAA calendar on this website to view course offerings and registration deadlines.
REGISTRATION
Click
here to download a generic education REGISTRATION FORM.
Please download a registration form, complete and fax your reservation to: 412-391-1935.
If you need additional information, please call: 412-288-9780.
The designation is renewable each year with the submission of six continuing
education credits (CEC's) and renewal dues.
Don't wait another minute! Take this valuable step towards your future
today!
— Nancy Lovell, CAM and 2002 Paragon Award Winner.
The National Apartment Association and sponsor RealPage, inc. Have teamed up to produce this extraordinary training tool. Check with the NAA for schedules and programs in your area. We'll be happy to assist you with any concerns or questions you may have. We want you to be successful.
Certified Apartment Maintenance Technician (CAMT)
Maintenance Technicians are often one of the first points of contact for prospective residents and the most frequent staff contact for residents. The award winning CAMT program was created for all service team members including grounds keepers and housekeepers who would like to move into apartment maintenance or for new maintenance technicians. The 93-hour, hands-on CAMT course was developed in 2000 and includes:
- Overview of Apartment Community Maintenance Personal and Property Safety
- Putting the Fair in Fair Housing
- Customer Service: People Maintenance
- Customer Service: Making a Lasting Impression
- Basic Electric Repairs and Replacements
- Basic Plumbing Repairs and Replacements
- Appliance Introduction and Preventive Maintenance
- HVAC Introduction and Preventive Maintenance
Certified Apartment Maintenance Technician II
(CAMT II)
The CAMT II designation was introduced in 2001 for service team members who have advanced beyond basic maintenance or for those who are in line for a promotion. This highly interactive, 76-hour course covers:
- Advanced Electrical Maintenance
- Advanced Appliance Maintenance
- Advanced Plumbing Maintenance
- Advanced HVAC Maintenance
Certified Apartment Property Supervisor (CAPS)
The CAPS curriculum was entirely redesigned in 2001. The new CAPS course is focused on the needs of the multi-property supervisor who reports to one or more owners and may have a portfolio of communities in more than one state. The 50-hour course includes:
- Human Resource Management
- Financial Management
- Legal Responsibilities
- Property Evaluation, Acquisition and Renovation
- Property Maintenance
- Marketing
- Risk Management
- Adding Value with Technology
Certified Apartment Supplier (CAS)
Created to enhance the relationship between suppliers and their customers. Suppliers learn the role and responsibilities of the apartment manager and how to build stronger partnerships. The required programs for CAS students are:
- CAM Marketing
- CAM Risk Management
- CAM Financial Management
CAS students also select one elective program from the remaining CAM classes including:
- Management of Residential Issues
- Human Resource Management
- Property Maintenance for Managers
- Legal Responsibilities Fair Housing
Other Non-designation Training Programs
Rental Owners Course (ROC)
Independent Rental Owners have their own unique set of property management concerns. NM responds to those needs with the Rental Owners (ROC). In 18 hours of training, participants will cover:
- Rent Collection
- Resident Screening
- Legal Issues
- Financial Management
An IROC manual is available to assist affiliates
in putting on the ROC course.
Back to top
Mold and the Multi-family Industry
The presence of mold has shut down entire communities. The Today Show has highlighted it as a growing issue and even Erin Brockovich has become an authority on the affects of mold. To respond to a growing need for more training, the NAA Education Foundation has created a video that addresses potential health effects associated with unchecked mold growth, how to prevent mold growth or deal with it once it is present, advice for staff on dealing with resident concerns and much more. Materials are available in the members only section of the NAA website, www.naahq.org.
Back to top
Online Education
Fair Housing: an online education program allows you to receive education when time constraints and distance prohibits participation in classroom-based programs. This online program is available at www.naahq.org. NAA will assist with developing affiliate blind links to get online education.
Back to top
